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When you try to scan, the computer or the printer is not found. One of the following communication or connection errors displays and the scan fails.
An error occurred while communicating with the scanner. Confirm if the issue is also printing-related The steps in this document resolve communication and connection errors when scanning only. If you have a connection issue when both printing and scanninguse the following resources to resolve the issue:. For wireless connectionsgo to Guided Solutions: For wired connectionsmake sure the cable is connected to the printer Ethernet port and to an available port on the router.
If the green link is not steady and the orange activity light is not blinking, restart the router, printer, and computer to resolve any network error states. If you have a connection issue when scanning onlycontinue to the next step. Restart devices and check driver scan settings Restarting the computer and printer can restore the scan connection and scan options, then check the scanning settings on the Mac.
Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip. If the error persists, continue to the next step. Check the network and printer connection status Make sure your network is working correctly and that the printer is ready for scanning.
Many routers can operate in both 2.
Make sure the 2. If the router broadcasts separate network names SSIDs for each band, connect the printer to the 2.
Make sure the router supports Bonjour, Apple's network discovery software. It must also support forwarding Bonjour packets. On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on.
Make sure the light next to the Wireless icon is on and steady. Make sure the cable is connected to the printer Ethernet port and to an available port on the router. The green link light should be steady, and the orange activity light should blink.
On the Mac, click the network icon in the menu bar to view the network name and status of the connection. If the network shown is not yours for instance, if you connected to How inaccurate can a hookup scan be neighbor's or a guest networkyou must reconnect to your own network to scan. If the network signal strength is weakmove the computer and printer closer to the router, position the devices away from large metal objects such as bookcases, and move away from devices that emit radio signals such as microwaves and cordless phones.
If the network status is not connectedconfirm that your network is working correctly, then check the status again. Make sure a check mark displays next to the network name.
Check third-party firewall software settings If you installed a third-party firewall on your Mac, it could be the cause of scan communication issues.
Confirm the following port information is correct in your third-party firewall. For steps to check ports, consult the support documentation for your particular firewall software. Remove and re-add the printer Remove the printer from the print queue, and then re-add it to clear any error states with the printer setup. Check if the name of your printer displays in the Printers list. Do one of the following steps, depending on if the printer is listed or not.
If your printer is listedremove and re-add the printer to confirm communication How inaccurate can a hookup scan be that the correct driver is used. Click the name of your printer, click the minus signthen delete the printer. Once the printer is removed, click the plus signclick Add Printer or Scannerclick the name of your printer, then continue with the remaining steps.
If your printer is not listedclick the plus signclick Add Printer or Scannerclick the name of your printer, then continue with the remaining steps.
If your printer is not listed in the Add Printer or Scanner windowconfirm that the printer is connected to the same wired or wireless network as your Mac. See the Frequently asked questions in this document to try resolving connection issues, then try to add the printer again.
Click the Use or Print Using box, and then select the name of your printer in the pop-up menu. Selecting another driver option might limit your printer functionality. Uninstall the printer driver and software Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver. Click Finder in the Dock. Double-click HP Uninstallerthen follow the on-screen instructions to remove the HP software from the computer.
When the uninstall is complete, continue to the next step. Reinstall the latest scan driver and software Install the latest drivers to support printer scanning functions. Depending on your printer and operating system version installed on your Mac, scanning might no longer function from the printer control panel. Then see the scanning options in this document to complete scans from the computer.
Turn on the printer. If your printer is connected to the computer with How inaccurate can a hookup scan be USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed. If a Let's identify your product to get started page displays, click Printertype your printer model number, and then click Submit.
The software results page for your printer displays with the default operating system selected. If you need to change the operating system, click Changeselect your version, and then click Change.
Click Download next to HP Easy Start or next to the full feature driver, depending on the option that displays. Follow the on-screen instructions to set up the printer connection and install the software. If you are prompted to add the printer to the printer queue, click the name of your printer, click the Use or Print Using menu, select the name of your printer in the pop-up menu, and then click Add.
Try other scanning solutions Depending on your printer and the installed driver, the How inaccurate can a hookup scan be button on the printer control panel might not function.
This does not mean your printer is unable to scan. Instead, use one of the following methods to scan from the computer.